GabrielSoft - Refund a transaction in the BluePay portal

NOTE: This article explains how to refund a transaction in the BluePay portal. Check out Refund, partially refund or void a transaction to learn how to easily process refunds in your site's Payments Center.

To refund a transaction, first, you'll need to view a list of all transactions OR search and filter your transactions.

Next, click on the gear icon on the right side of a transaction and then click "Refund".

The Virtual Terminal will then open with the transaction information pre-populated from the previous transaction. The "Transaction Type" is now set to "REFUND".

Simply make any changes that you like, such as adding a reason for the refund in the "Comments" field, and then click "Process".